What should I expect from my HANMA USA retailer and or dealer? ·        The retailer and or dealer are responsible for all product warranties and service work “not the distributors (warehouse distribution center)”, make sure the retailer has a repair facility and staff to service your product.   I am considering buying a HANMA USA product over the internet, what should ask the seller? ·        Will you support assembly of the product with technical support?  ·        If the product is missing parts will you supply them? ·        If the product doesn’t operate properly how will you correct the problem?   I live in California and want to purchase a HANMA USA product? ·        All electric powered products are allowed in California. ·        Gas powered products are not allowed unless it’s clearly states on this website the product is approved by the California Air Resources Board (CARB).   I know a great dealer that should carry your product, what should they do? ·        Contact the nearest HANMA USA distributors and ask to speak with a District Sales Manager. The authorized distributors are listed on the Contact Us page on this website.    Should I as a consumer assemble a HANMA USA product? It depends on your previous success at assembly to a large degree, usually electric scooters, mobility, generator and garden products are fairly simple with retailer and or dealer phone support if needed. Gas powered Go-Karts, Scooters, Motorcycle, ATV’s and Dirt bikes require a skilled assembly. All products should receive a pre-operational inspection by someone skilled with an operational dynamic understanding to assure safe operations.   I need parts for a HANMA USA product and don’t have a retailer and or dealer? ·        Consumers can buy parts on this website, we are working diligently to update the selection to support owners without retailer and or dealers.   I can’t find the part I’m looking for on the website, how do I proceed? Send an email to houston@hanmausa.com with the following information and we will try to help: ·        Year and model of product ·        A description of the part needed ·        Attached photos are always helpful ·        Contact name, address and phone number